Privacy Notice | Joe Mellows Furniture Makers

DATA PRIVACY NOTICE

Joe Mellows Furniture Makers is part of Joe Mellows Ltd. This is the privacy notice of Joe Mellows Ltd.

We respect your privacy and are determined to protect your personal data. This privacy notice provides information on how Joe Mellows Ltd collects and processes your personal data when you visit our website, enquire about a product or service, or purchase a product or service from us.

It is important that you read this privacy notice together with our privacy policy which contains more detailed information about our data processing.

Important information and who we are

Joe Mellows Ltd is the controller and responsible for your personal data (collectively referred to as”the Company", "we", "us" or "our" in this privacy notice).

Our contact details for data matters are:

Registered address: Constable Court, 62 Dene Street, Dorking, United Kingdom, RH4 2DP
Email address: office@joemellows.com
Postal address: Prospect, Atherington, Umberleigh, Devon, EX37 9HN
Telephone number: 07759 538344

The personal data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

Identity Data
Contact Data
Financial Data
Transaction Data
Technical Data
Usage Data
Marketing and Communications Data

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we collect your personal data

We use different methods to collect data from and about you, which are explained here:

You make an enquiry with us by email, telephone or in person.
Become, or apply to become, an employee.
Register with us online or place an order for our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.

Joe Mellows Ltd may also receive your data indirectly from the following sources:

An enquiry made regarding your project by a third party such as an architect, designer or contractor.

How we use your personal data
We will only use your personal data for the purpose for which we collected it, which include the following:

Performance of contract:this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate interest:this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by
Comply with a legal or regulatory obligation:this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.For more information about the cookies we use, please see

How we share your personal data
We may share your personal data with the parties set out below, however this list if not exhaustive:

Architects.
Designers.
Contractors.
Suppliers (when delivery of materials are required to be made directly to site).
Website platform providers.
Insurance providers.
Professional legal advisors.
Banking and financial software system providers.
Credit reference agencies (to prevent fraudulent purchases).
Emergency services.
Auditors.
HM Revenue and customs, regulators and other authorities acting as processors.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Third-party links outside of our control

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

Will we transfer your personal data outside of the European Economic Area (EEA)?

We do not transfer personal data outside the European Economic Area (EEA).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Your duty to inform us of changes

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact office@joemellows.com .

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with theInformation Commissioners Office on 03031231113 or via emailhttps://ico.org.uk/global/contact-us/email/or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Important information about this privacy notice

We reserve the right to amend or update this privacy notice at any time. We can provide you with a new notice when we make any updates.